Refund & Returns Policy
Every piece created at niharikartist is individually hand-painted for you. Please read this policy carefully before placing an order.
Last updated: August 2026
Custom & Personalised Artwork Policy
Because every artwork created at niharikartist is individually hand-painted, hand-lettered, or custom-framed for your specific occasion, personalised orders are non-refundable and non-returnable once hand-painting has begun.
"Custom pieces bear unique names, memories, and personal lettering made specifically for you. As such, they cannot be returned or resold unless damaged during courier delivery."
This applies to all commissioned portraits, name-lettered frames, date-inscribed artworks, and any piece where personal details have been incorporated into the design.
Damaged or Defective in Transit — Free Replacement
We take immense care with our rigid gallery packaging. However, if your artwork arrives damaged or bent during transit, we provide a 100% free replacement — no questions asked.
Notify Within 48 Hours
Email us within 48 hours of delivery at hello@niharikartist.com with your Order ID. Claims submitted after 48 hours cannot be processed.
Attach Photos / Video
Include clear photos or a short unboxing video showing the outer package damage and the condition of the artwork inside.
Priority Replacement
Once verified, a fresh replacement piece will be hand-painted and dispatched on an express priority timeline at zero additional cost to you.
Order Cancellations
If you need to cancel an order, please contact the studio as soon as possible after placement.
Within 24 hours of placing the order
Full refund issued to your original payment method. No questions asked.
After 24 hours — or once painting has begun
Cancellation requests cannot be accepted. No refund will be issued as the artwork creation process will have already commenced.
To cancel, email hello@niharikartist.com with subject line "Cancel Order — [Your Order ID]" within the eligible window.
Refund Processing Timeline
When a refund is approved — due to eligible cancellation within 24 hours or unresolvable transit damage — the following applies:
- —Refunds are credited back to the original payment method — UPI, Credit/Debit Card, Net Banking, or Bank Account.
- —Processing typically takes 5 to 7 business days to reflect in your account, depending on your bank's timelines and applicable RBI guidelines.
- —Razorpay payment gateway refunds are initiated within 1–2 business days of approval on our end.
- —You will receive an email confirmation once the refund is initiated.
International Orders
For orders shipped outside India, any customs duties, import taxes, or clearance charges are the recipient's sole responsibility.
These charges are levied by the destination country's customs authority and are not collected by niharikartist. They are therefore non-refundable under any circumstances.
We recommend checking your country's import regulations before placing an international order.
Grievance Redressal
If you are not satisfied with how a refund, return, or cancellation request has been handled, you may escalate to our Grievance Officer:
Niharika
Grievance Officer — niharikartist Fine Art Atelier
Email: hello@niharikartist.com
We aim to acknowledge all grievance escalations within 2 business days and resolve them within 7 business days.
Full grievance officer details are also listed on our Terms & Conditions page.
This policy is governed by the laws of India.
Questions? Contact the studio or read our Terms & Conditions.